Case Book Launch: Improving Health Care in Low-and Middle-Income Countries

Launch of the Open Access Improving Health Care in Low- and Middle-Income Countries: A Case Book

This webinar highlighted, through a brief presentation and remarks from USAID and case book authors, how implementers can benefit from this new USAID-supported resource for health care improvement.The presentation outlined the scope of the book, who contributed cases (organizations that implemented the QI efforts and the funding organizations), how the cases were chosen to provide a broad portrait of what improvement efforts look like in low-resource settings, and highlighting some of the results produced by the cases featured.

Available at:

When: Thursday June 4, 2020 10:00am-12:00pm EDT

View the recording of the webinar above or on YouTube at:


  • Welcome (Lisa Maniscalco, USAID Office of Health Systems)
  • Opening Remarks (USAID Deputy Assistant Administrator for Global Health Kerry Pelzman)
  • Presentation “A Resource for Improvers and Students of Improvement” by Case Book Editor Lani Marquez, USAID ASSIST Project
  • Discussion with Jim Heiby and Rhea Bright about the development of the QI Case Book, their hopes for the book, and how it can be useful to health care managers, health workers, and students of health care improvement.
  • Discussion with Authors Group #1: Themes: Strengthening health systems, improving service delivery, and supporting progress toward country self-reliance
    •  Cases in Author Group #1: Georgia, Guatemala, Haiti, Tanzania, Uganda (gender), Ukraine
  • Discussion with Authors #2: Themes: Organizing and institutionalizing structures and processes to sustain high-quality health systems, and the strategic value of quality improvement approaches in an emergency response
    • Cases in Author Group #2: India, Kenya, Kyrgyz Republic, Mozambique, Uganda (VMMC), and Honduras (Zika)
  • Closing Remarks (Lisa Maniscalco, USAID Office of Health Systems, and Rashad Massoud, USAID ASSIST Project)


Thursday, June 4, 2020 - 10:00 to 12:00
USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project/URC
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