Managing Knowledge for Improvement
Scaling up health care improvements relies on the identification and diffusion of effective changes. This webinar explored how knowledge management (KM) concepts and techniques applied widely in commercial sectors can enhance learning within improvement projects and accelerate spread. Drawing on USAID-supported work in over 25 low and middle-income countries, we discussed the deliberate use of KM techniques to stimulate the exchange of tacit knowledge among teams, capture insights about how results were achieved, integrate learning across many teams, and spread that learning to others. A short presentation was followed by a conversation among three USAID ASSIST Project staff about how we have used KM approaches and what we have learned about leveraging the knowledge of implementers to better manage learning within health care improvement projects.
This webinar was designed to assist participants to:
- Describe key KM concepts and how they can improve the efficiency and quality of learning within health care improvement activities;
- Describe how to use conversational techniques like storytelling, knowledge harvesting, exchange visits, and handover meetings to facilitate effective sharing of tacit knowledge and integration of learning across improvement teams.
The presentation and a sheet with links to more knowledge management resources are psted below as file attachments A recording of the webinar is available here on the ISQua website.