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Designing quality essential obstetric care services in Honduras

This case study describes how quality design methodology was applied by three waves of teams to improve the quality and accessibility of obstetric care in the Comayagua and La Paz regions of Honduras. As part of the Latin American and...

Assessing the quality of facility-level family planning services in Malawi

The Case Study series presents real applications of Quality Assurance (QA) methodologies in developing countries at various health system levels, from national to community. The series focuses on QA applications in maternal and...

Assessing the Quality of Healthcare at the District Level in Rwanda

The Case Study Series presents real applications of Quality Assurance (QA) methodologies in developing countries at various health system levels, from national to community. The series focuses on QA applications in maternal and...

Helping healthcare providers perform according to standards

Performance according to standards is the cornerstone of quality assurance in healthcare and the end result inspiring many quality assurance activities. However, even when locally appropriate, evidence-based standards are available, many...

Internal quality assurance: Lessons learned from the PKMI Hospital pilot program in Indonesia

The Indonesian Association for Secure Contraception (PKMI) developed and conducted a pilot test of an internal quality assurance program in the family planning units of 16 hospitals in Jakarta and West Java between May 1992 and March 1995...

Improving Compliance with Standards for Essential Obstetric Care in Bolivia

The Case Study series presents real applications of quality assurance (QA) methods in developing countries at various health system levels, from national to community. The series focuses on QA applications in child survival, maternal and...

Approaches to healthcare quality regulation in Latin America and the Caribbean: regional experiences and challenges

Health sector reform efforts in the Latin America and Caribbean (LAC) region have, in recent years, focused on strengthening the stewardship role of the public sector in regulating healthcare and assuring the quality of health services...

Designing and Integrating Quality Family Health Services at the Salt Model Center in Jordan

Quality design is the systematic creation of new services or processes or the redesign of existing ones. It incorporates features that meet the needs of internal and external clients while taking into account the resources available. In...

Designing the integration of district and refugee health services in West Nile, northern Uganda

This case study outlines the application of quality design in the integration of refugee health care activities and the local health system of a rural district in northern Uganda. It illustrates how stakeholders with diverse interests and...

Assessing the functionality of job aids in supporting the performance of IMCI providers in Zambia

In cooperation with the Zambian Central Board of Health, the Quality Assurance Project investigated the way in which job aids could increase compliance with IMCI regulations throughout the country. Zambia was one of the first countries to...

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