Training Materials

Minimum Service Standards for Orphans and Vulnerable Children Kenya: Job Aid Booklet

This resource is a job aid booklet for improving the quality of services for orphans and vulnerable children at the community level. The booklet will go through the general principles of the quality service standards, and the eight core...

Team-level Excel Database (updated 2011)

This Excel database was created by the USAID Health Care Improvement project for use at the site level. It provides a mechanism for data entry of monthly or weekly indicator data, with automatic calculation of percentages and automatic...

Measuring Improvement

Measurement is critical for improvement. Measurement is the only way to know if a change has led to improvement. Improvement teams should review data frequently, using time series charts or advanced run charts, to determine progress...

Maternal and Newborn Health in Ethiopia Partnership (MaNHEP) QI Training for Teams and Coaches

The Maternal and Newborn Health in Ethiopia Partnership (MaNHEP) designed improvement training resources for low literacy audiences, such as community level teams, comprised entirely of discussions, exercises, games and drama. The training...

MaNHEP Coaching Materials

This document is a compilation of coaching materials developed for the Maternal and Newborn Health in Ethiopia Partnership (MaNHEP) to provide training and tools for coaches as they supported community-level teams. The materials include...

Coaching as a Tool to Support Quality Improvement Teams

The purpose of this document is to describe the role of the coach, the installation and supervision of coaches, and the process of sustaining the culture of quality. The Integrated Family Health Project (Projet Intégré de Santé Familiale...

Enhancing Creativity

This training module on Enhancing Creativity was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers attitudes that help or hinder the expression of creative ideas and...

Change Management

This training module on Change Management was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers concepts and the cycle of change, interventions to promote change,...

Conflict Management

This training module on Conflict Management was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers the positive and negative aspects of conflict, recognizing the...

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