Training Materials

Focus on the Client

These training modules on Focus on Client and Gaining Client Feedback were developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. The Focus on the Client module explains the importance of clients’...

Focus on Teamwork

This training module on Focus on Teamwork was developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. This module covers the importance of teamwork for improvement, team formation, running effective...

Focus on Measurement: Part 1 and Part 2

Measurement of improvement is a critical component of any improvement activities. These training modules on Focus on measurement: Part 1 and Focus on Measurement: Part 2 were developed in 2002 by the Quality Assurance Project as part of a...

Processes and Systems

This training module on Processes and Systems was developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. This module provides explanations for processes and systems and practical tools for analyzing...

Quality Improvement Success Stories (case studies for discussion)

This training module on Quality Improvement Success Stories was developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. This module contains case studies and discussion guides. The format of these...

Four Steps of Quality Improvement

This training module on the Four Steps of Quality Improvement was developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. This module explains the four steps of improvement, the development of problem...

Dimensions of Quality

The Institute for Medicine states in the report Crossing the Quality Chasm believe that care should be safe, effective, patient-centered, timely, efficient, and equitable. These six dimensions sum up the breadth of aspects that need to be...

Introduction to Quality Improvement Concepts

This training module on an Introduction to Quality Improvement Concepts was developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. This module covers tools that are used in improvement activities and...

Programmes d’amélioration de la qualité des soins pour les orphelins et enfants vulnérables : Guide de l’animateur en vue de l’élaboration des normes de services

L’objectif de ce guide de la facilitation est d’aider les communautés, les gouvernements et les organisations de la société civile à examiner les services à apporter aux enfants, sous l’angle de l’amélioration de la qualité .Grâce à une...

Gender Integration Checklist

This checklist is a quick and simple guide for development practitioners to conceptualize how gender considerations should be addressed and integrated into a project in the planning, implementation and reporting phases of a project through...

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