Common Pitfalls for New Improvement Teams: A Story from New Delhi, India
Listen as Nigel Livesley, Project Director of the ASSIST Project in India, shares a story from a New Delhi hospital in training a new improvement team to provide better and safer care for women during the postpartum period.
Here are four takeaways from his story:
- Don’t expect that training or management directives alone change how care is provided.
- Test changes on a small scale before implementing them—even a little information can help you to see whether a change works or not and helps you avoid unintended consequences.
- Review results quickly and take action—don’t wait until the next team meeting to act.
- Stay focused on the outcome of interest—don’t just focus on a process measure that may or may not result in good care.