Communication Skills

This training module on Communication Skills was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development.  This module covers characteristics of effective communication, active listening techniques, techniques for giving and receiving feedback, a technique for communicating feelings and blocks to effective communication. The resource materials include an instructors’ manual including exercise handouts, PowerPoint slides for presentations, and a reference manual for participants. 

Countries: 
Organization(s): 
Quality Asssurance Project
ASSIST publication: 
no
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