Documentation and Knowledge Management Report FY16
The United States Agency for International Development (USAID) Applying Science to Strengthen and Improve Systems (ASSIST) Project supports the deliberate harvesting of what we are learning from the implementation and evaluation of improvement work at the country level and the application of that learning in the design, implementation, and scale-up of improvement activities, with a focus on learning related to USAID’s two strategic objectives of Ending Preventable Child and Maternal Deaths and AIDS-Free Generation.
Applying knowledge management (KM) principles and techniques, we integrate learning across countries and make that learning available through web portals, webinars, face-to-face events, and knowledge products in a wide variety of formats, including case studies, blogs, improvement stories, technical reports, and toolkits. We use social media to connect with implementers who can benefit from improvement methods and knowledge products. We apply KM principles to the design of improvement strategies and apply, as appropriate, KM techniques in the gathering, synthesis, and spread of learning to address the question: what have we learned to improve this aspect of care?
The headquarters KM team supports ASSIST country and technical teams to develop products that synthesize learning from country programs and consolidate successful changes in the form of change packages, guidance, and tools that can be readily spread to new sites as well as case studies that explain what specific actions teams took to achieve results. While the primary users of these products are in country, they are also disseminated globally through the ASSIST knowledge portal and social media.
Another aspect of the project’s learning agenda is to study and evaluate how KM approaches can add value to improvement work. In addition, recognizing the value-added of addressing gender factors in health care access and delivery as part of improvement work, USAID ASSIST emphasizes gender integration as a key area of learning on how to make improvement activities more effective.
In fiscal year 2016 (FY16), ASSIST continued to emphasize the harvesting and documentation of learning from the implementation of country-level improvement and making that learning available as knowledge products. In FY16, we also began development of new toolkits on the ASSIST knowledge portal to make synthesized knowledge available for specific topics in easy-to-use formats and continued to add more multi-media content to the project website. ASSIST partner Johns Hopkins Center for Communication Programs (CCP) maintains the web platform housing the ASSIST Knowledge Portal. Integration of gender considerations in improvement continues to be emphasized as a key area of learning about how to make improvement activities more effective and efficient. This activity, led by ASSIST partner WI-HER, LLC, also seeks to increase awareness of gender-based factors affecting quality and outcomes among staff and partners.