Kenya Quality Model for Health: A Training Course for the Health Sector
The promulgation of the Constitution of Kenya on 27 August 2010 was a major milestone towards improving health standards. The chapter on the right to the highest attainable standard of health, as enshrined in the Bill of Rights in the Constitution, has raised citizens’ expectations on improved quality of health service delivery. The social pillar of the Vision 2030 emphasizes the need to improve the overall livelihoods of Kenyans through provision of efficient and high-quality healthcare systems.
The concept of quality and the benefits it would confer on the health providers’ work and the outcomes for their patients have not been completely understood by health managers and providers. As such, the Ministry of Health (MOH) and development partners developed the Kenya Quality Model for Health (KQMH) and a training course to guide health managers in strengthening quality management at all levels. The draft course was designed to address training needs at all levels of health service delivery, including the policy level, by embracing the use of the 5S–Continuous Quality Improvement (CQI)–Total Quality Management (TQM) and ISO 9001:2008 approaches as important instruments of quality management.
The draft course was piloted in several hospitals in different regions in the country. Suggestions were made to review and integrate changes occasioned by the introduction of devolved structures in the counties. This reviewed course incorporates these changes to ensure it is relevant and that participants have the most updated information and requisite competencies to support quality improvement within the new government structures.
This training program is designed to build the capacity of program managers and health providers in quality management, and improve the provision of high-quality health services.
It is aimed at:
- Standardizing a package of quality improvement and management practices and competencies that all health care managers and providers need to know and have to deliver quality health services in Kenya
- Standardizing training delivery by employing standard training tools
This trainer’s manual guides the trainer on how to deliver the KQMH course. It provides the trainer with all pertinent information to facilitate effective delivery of the course. This information includes an eclectic approach to training leaning towards a competency-based approach. The course syllabus also includes details of course description, course goal and objectives, training methodology, selection criteria, course duration, course modules and schedule, and step-by-step guidance on how to deliver each session or unit of the training course.
Course units are also available below.