Privacy, a companion of choice and swift referrals; the key to improve mothers' experience of care
Since March 2017, the Ministry of Health in Uganda, in collaboration with USAID ASSIST Project has been working to improve the experience of care for mothers delivering their babies in health facilities. The focus was on 15 health facilities in the two districts of Gulu and Nwoya in Northern Uganda. Through exit-interviews with mothers who had delivered both in the hospital and at home, health facilities were able to identify areas to specifially improve the experience of care.
Mary Atim Ladwong, a midwife in Anaka hospital, and Lilly Grace Ayamo, a clinical officer in Koch Goma Health Centre IV, share what steps they took to improve experience of care, and how it affected their work.