Setting Up a Self-Sustaining Quality Improvement Network in India
In May 2016, Kalawati Saran Children’s Hospital (KSCH) began using QI approaches to improve maternal and newborn care in their facility. This approach was very helpful for them in improving processes of care, and they achieved impressive results in outcomes in a short period of time.
Motivated by the good results at their facility, the QI team at KSCH wanted to introduce this methodology to clinicians in other institutions across north India. They identified two main challenges to spreading QI: 1) lack of a mechanism to support people learning QI to communicate and share experiences, and 2) lack of funding to support workshops or travel. KSCH overcame these challenges by leveraging virtual communication technology to link and formalize their own extensive but informal network of contacts and by partnering with the USAID ASSIST Project to support some of the costs to initiate the network.
This case study describes the efforts undertaken to establish a self-sustaining network of quality improvement practitioners to implement and spread QI approaches throughout hospitals in India.