Audit and Feedback

Improvement Methods Toolkit from the USAID ASSIST Project

The USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project (September 2012-June 2020) of the Office of Health Systems in the USAID Bureau for Global Health had as its goal to support health workers and service delivery...

Pilot of the Hhohho Regional Coordination Agency in Swaziland

PEPFAR’s goal in Swaziland is to provide financial resources and technical support to the Ministry of Health (MOH) to ensure delivery of high-quality services to patients and clients at service delivery sites, while at the same time...

Audit and Feedback

Audit and feedback mechanisms are used to enhance health care professionals’ performance and thereby improve the quality of health care. Through audit and feedback, data are collected on health providers’ performance and feedback is...

Medical Record Audit: Tool for Improvement of Quality Healthcare in a Paediatric Unit of a Chilean Hospital

Context: The improvement work was done in the Paediatric Unit of Rancagua Hospital which is the biggest hospital of the Healthcare Public System in the Sixth Region of Chile with 500 beds. Problem: Medical record was of poor quality and...

Implementing a client feedback system to improve the quality of NGO healthcare services in Peru

Significant improvements to healthcare services are possible with an understanding of clients' perspectives, but those perspectives often go unexpressed or are expressed without detail through verbal complaints or complaints dropped in...