Health Workforce Development

Health Workforce training with model baby

Crucial for efforts to provide universal health coverage is the strengthening of the existing health workforce – maximizing the talents that are currently available and building mechanisms to ensure that productivity, performance, and engagement will continue to improve as these resources grow and evolve.  In order to obtain desired results, it is necessary to both explore and develop the evidence to enhance our understanding of the factors that influence health worker outputs and clinical outcomes.  This is accomplished through innovative research that is then used to develop practical tools and guidance that is applied to analyze and strengthen health workforce planning, management, and development.  Applying improvement approaches to engage health workers in providing quality care and to empower teams to deliver better services to more users is an integral part of systems strengthening. 

In many countries the performance of health workers is constrained by factors such as regular stock-out of medicines, shortage of supplies, high levels of staff turnover, unclear job expectations, and limited feedback and supervision. Growing evidence suggests that improving the productivity and engagement of health workers and addressing performance factors within the health workforce contribute to improved care outcomes.  Improvement methods can help to:

  • Clarify roles and expectations, assess work distribution and rationalize tasks among team members, and introduce measurement of performance
  • Develop and test incentives, rewards and consequences that reinforce strong performance and discourage poor performance, from verbal recognition to career path and bonus mechanisms
  • Strengthen performance feedback mechanisms among members of the care delivery team, supervisors, and community members
  • Enhance the work environment, including both the physical environment (including safety and the availability of supplies) and the non-physical environment (including management practices that build confidence and security, mechanisms for coordination and communication, and protection from violence or harassment), to enable health workers to perform at their best
  • Build the competencies needed to implement tasks and perform at expected levels

 

USAID ASSIST Project Semi-Annual Performance Monitoring Report FY18

University Research Co., LLC (URC) and its partners have completed 5.5 years of implementation of the USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project.

Our “Best 9” stories in 2017

Vicky Ramirez

Consultant, USAID ASSIST Project/URC

Looking back, 2017 was a great year for us at ASSIST. In 2017, we were featured in USAID’s Exposure; we collaborated with a number of partners to publish ICHC Blog Series, which was cross-posted on The Huffington Post; and we ran a blog series in honor of Health Worker Week. After our resources page, our blog was the most visited page on our website. In case you missed some of these highlights, we’ve put together our “Best 9” stories. These posts illustrate the stories behind the great work employed by our country teams, partners, and individuals. Let us know which story you loved the most!

Pilot study of quality of care training and knowledge in Sub-Saharan African medical schools

This study examines the capacity of medical schools in sub-Saharan African countries to teach about the concepts of quality of care and include these concepts in their curriculum.

Pre-service Quality Improvement Module Outline

The purpose of this module is for students in health care professions to attain knowledge, attitudes, and competencies required to continuously improve health care once they are in active service.

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