Knowledge Management

Knowledge Harvest

A Knowledge Harvest is a meeting designed to capture lessons learned from a project or activity after it has been completed. A harvest meeting is intended to bring out the key knowledge acquired through the project or activity and capture...

Liberating Structures – Guide pratique

’Liberating Structures’ consiste en un certain nombre de processus, de méthodes, de règles et en une infrastructure qui permettent aux personnes de plus facilement se montrer créatives, adaptables, de tirer le meilleur parti des idées des...

Synthesizing Learning

A critical task in collaborative improvement is integrating what has been learned across all improvement teams about how to meet the aim of the improvement effort. Such synthesis of learning involves collecting information about the...

Learning Interview

The learning interview is a technique for capturing knowledge from an individual. It can be used in a variety of settings, for example “learning after” from an individual, after an activity has been completed, or “learning during” as part...

Speed Networking

Speed networking is a simple technique for getting all participants in a meeting to reflect on a question and share their insights with others in small group conversation. Speed networking is a great way to generate energy at the beginning...

Speed Consulting

Speed consulting is a group technique that draws on the experience of participants to advise another participant on how to address a specific problem or issue. It uses small group conversation and a fast-paced schedule to focus...

Sharing Learning

In supporting collaborative improvement in over 15 countries during the past 25 years, we have come to define sharing learning as a key principle for effective health care improvement. During a collaborative improvement activity, sharing...

Storytelling

Storytelling is an effective way of sharing knowledge between people that incorporates context, emotion, and tacit knowledge. In a short amount of time, a wealth of information with a high level of detail can be expressed. Not only does...

Knowledge Handover

A knowledge handover is a face-to-face meeting between those who have improved care and have learning about that process to share with others, and those who need to learn from them to apply that learning in their own setting. The meeting...

Documenting Learning

Improvement is a learning endeavor: an active process of testing changes to learn what does and does not work to make care better. Learning from improvement activities begins with documentation of what the team has tried and learned. To...

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