Support for Improvement

Coach as a Facilitator

This training module on the Coach as a Facilitator was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers facilitation guidelines, approaches to group process...

Communication Skills

This training module on Communication Skills was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers characteristics of effective communication, active listening...

Establishing Positive Team Climate

This training module on Establishing Positive Team Climate was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers techniques to promote a positive team climate and...

Understanding Team Roles

This training module on Understanding Team Roles was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers individual roles within a team and the contributions each...

Working in Teams

This training module on Working in Teams was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers the characteristics of an effective team, stages of team development,...

Improvement Coach

This training module on the Improvement Coach was developed in 2001 by the Quality Assurance Project as part of a course on Coaching and Team Development. This module covers the roles and responsibilities of a coach and an introduction to...

A Modern Paradigm for Improving Healthcare Quality

The Quality Assurance Project (QAP), funded by the US Agency for International Development, provides comprehensive, technical expertise in the design, management, and implementation of quality assurance programs in developing countries. As...

Support for Improvement (Coaching/Supportive Supervision)

While improvement activities take place at the local level (community or facility), they must be supported at all levels of the system from the national level down. National, regional district and local leaders can create the enabling...

Focus on the Client

These training modules on Focus on Client and Gaining Client Feedback were developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. The Focus on the Client module explains the importance of clients’...

Focus on Teamwork

This training module on Focus on Teamwork was developed in 2002 by the Quality Assurance Project as part of a course on Quality Improvement. This module covers the importance of teamwork for improvement, team formation, running effective...

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