Support for Improvement

Importance of job aids in health and quality assurance

Introduction to the development and use of job aids in health services. A presentation from the Job Aids Symposium .

Job Aids Symposium: Overview

Cosponsored by the Quality Assurance Project and the Child Survival Collaborations and Resource (CORE) Group, the purpose of the symposium was to exchange views and evidence about the state-of-the-art in job aids, to share particular job...

The client perspective: helping district health teams measure and act upon client satisfaction data in Niger. QAP II Operations

This Quality Assurance Project aimed to design and test a feasible, valid and useful tool for measuring and acting upon client satisfaction data at the district level in Niger, West Africa. The research involves focus groups with a...